Omni Interactions

Guatemala - Remote WFH Freelancer as a Customer Service Rep

Category
Customer Service/Support

Overview

Please apply from a laptop or desktop.

 

Three things to DECIDE if contract work is for you:

 

What Omni looks for in INDEPENDENT Contractors:

 

Omni Platform Overview - Click to review BEFORE starting your registration to qualify!

 Set your own schedule.
Get paid. Enjoy the Freelance life.

 

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it's convenient for you

🏭 Gain experience in different industries

💵 High pay rates

 

To begin, click the "Apply Now" button and complete your profile.

As part of the process, you'll need to take a 15-minute online assessment. If you meet the requirements, you'll receive an invitation within 24 hours to log in to our online portal and view and apply to contracts that match your interests.

Be sure to review our technology requirements before applying, so you have everything you need to thrive in your new role. Join us now and take the first step towards a successful career! 

Overview

As a contractor with Omni, you'll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles. 

 

Schedule:

🤙 Flexible work schedule options available

Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

 

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

 Important Information  

 

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet (T-Mobile/Verizon, etc) or Satellite internet service. 

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

 

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

 

We are able to work with contractors residing in Guatemala.

 

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor or freelancer for the duration of your partnership with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. Upon receiving your contract, you will be required to agree that you have no claim against Omni Interactions, either under this agreement or otherwise, for vacation pay, statutory holiday pay, sick leave, retirement benefits, contributions to the Guatemalan Social Security Institute (IGSS), worker’s compensation, health or disability benefits, overtime pay, or any other employee benefits as required under Guatemalan labor laws or regulations.

 

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