Omni Interactions is looking for a fully remote Billing Analyst to join our contract staff in Guatemala!

We’re disrupting the work-at-home contact center model by offering an on-demand, high quality, people-based customer service gig platform. We want your expert data management skills, experience in the BPO industry, and familiarity with PowerBI to the Omniverse. Help us change the BPO space!

Who is Omni? Omni is a remote, work-from-home customer service gig platform. Omni partners with Gig Brand Ambassadors (GBAs), who are independent contractors that have specialized skills and represent brands across multiple channels, such as: email, text, phone, chat, and AI bot.

Summary:

In this role, you'll be key to our monthly billing process, ensuring everything runs smoothly and on time. You'll work closely with different teams, from Operations to Finance, and even our client partners, to make sure invoices are accurate and sent out promptly. You’ll be busiest during the first two weeks after the month ends, where we align contractor and support costs to the client invoices we send out every month.

Why is this role a great opportunity?

You will learn all aspects of the BPO business and build relationships with multiple departments. You will help participate in the design, testing, implementation, and review of financial and accounting systems and processes. This skill set is easily transferable in multiple areas of work. If you're someone who loves diving into details, analyzing data, and making sure everything adds up, this could be a great opportunity for you. As a Billing Analyst, you'll dive into data, handle invoicing during our monthly close, and work closely with different teams to keep our financial systems running smoothly. You'll also process client estimates and help fine-tune our financial processes.

Contract Description:

• Manage all billing data sources focusing on data integrity and accurate calculations
• Participate in the billing process, create and maintain invoice documentation and templates
• Be the primary contact for the invoicing approval process
• Follow policies and procedures; develop and/or recommend new or revised procedures for improving the overall financial and reporting processes
• Research, analyze, and resolve billing and financial reporting related problems or questions by collecting and analyzing information
• Maintain or assist with maintenance of accounting information systems
• Coordinate with other departments relating to the invoicing process and billing guidelines and calculations
• Be comfortable interpreting contractual language relating to billing and payment terms
• Perform other tasks and special projects as needed

Education and Work Experience Requirements:

• 1 - 3 years of financial/billing or other relevant experience
• Experience in the BPO Industry or Gig Economy preferred
• Proficiency with Office 365 and dashboarding tools such as Power BI or similar
• Ability to manage large unstructured data sets and turn them into organized and usable data
• Excellent communication and presentation skills

Why Join the Omniverse:

We’re a collection of thinkers & doers who are always looking ahead to what we can do better. We’re always challenging ourselves to reimagine what’s possible.  Here’s an overview of what you’ll get when you join Omni:

• Join a culture of People first, never settling for what was done yesterday, where we challenge the mold
• No egos – join a culture of collaboration
• 100% remote work environment – never go into an office – EVER!
• Type of Work: Contract

Earning Revenue: $6-$8 USD/hour

To join the Omniverse, apply now!

NOTE: Please make sure your resume reflects all the requirements and skills listed in the above description. If your resume does not reflect you have work experience in the requested areas, your application may not be processed. 

Omni is only able to accept applications for this opportunity in Guatemala.